Returns and Refunds

We want you to love the products you order! If you don't, don't worry, our returns process is super easy!

First, make sure the item you're returning meets the following criteria for a refund or exchange:

Product: Returned in good condition, with tags intact, and with the original packaging.

Then follow the information below to exchange or return your item.

Eco-Exchange Policy

At arcteryx, we are committed to providing our customers with a pleasant shopping experience and are proud to introduce our new Green Exchange Policy. 

This policy is designed to minimize the hassle of exchanges and ensure you get the perfect product every time.

How it works:

If you need to exchange an item of a different size. Simply contact our customer service team and we will send the new size directly to you at no extra cost.

Start the exchange:

Contact our customer service via email:arcteryxid@outlook.com.

Provide your order number and the size you would like to receive.

Our team will immediately process your exchange request and send you a new item.

Returns

 All returns must be postmarked within thirty (30) days from the date of purchase and returned items must be in new and unused condition, including all original tags and labels.

All returned items must be in their original and unused condition and packaging and are subject to inspection.

Returns are at your own expense.

Upon receipt of the merchandise, we will issue a refund to you.

To request an exchange:

Please contact our customer support at:arcteryxid@outlook.com.

Defective or faulty products：

When you receive your order, we strongly recommend that you take the time to inspect it carefully to ensure that the product meets your expectations.

 If, for any reason, you find that the item you received is defective or does not meet your needs, please contact our customer service team at arcteryxid@outlook.com immediately. 

We ask that you contact us within 3 business days of receiving your order so that we can quickly and efficiently resolve any issues that may arise. At arcteryx, 

we pride ourselves on ensuring that every customer is completely satisfied with their purchase, and we will go out of our way to ensure that you are happy with your order.

Order Cancellation：

Please double check the size, color, quantity, recipient, shipping address and other information before making payment.

If you wish to make changes to your order, please contact customer service (email:arcteryxid@outlook.com) within 2 hours of placing the order. We will gladly make the changes and reply within 24 business hours.

Your order cannot be canceled once it has been processed and packed.

Return Process：

Please contact customer service. Customer service will provide you with a delivery address. If there is no problem with quality, the customer must pay the logistics cost by himself.