1. How is the quality of Arc'teryx products in Indonesia?

Arc'teryx is renowned for its high quality products and innovative designs. All the products we offer in Indonesia have gone through rigorous quality control to ensure their performance in various outdoor conditions.

2. How to choose the appropriate size?

You can refer to the size guide found on our website. Measure your body size, then compare it with the size chart. If you are not sure, please contact our customer service for advice.

3. How to place an order on the website?

You can directly browse the products on our website, select the desired style and size, and then add them to the shopping cart. After that, complete the payment process by filling in the shipping information and choosing a payment method.

4. Can I change or cancel my order?

You can contact our customer service to make changes or cancel before the order is shipped. Once shipped, orders cannot be changed, so please make sure all information is correct before ordering.

5. How can I track my order?

Once your order has shipped, you will receive an email containing a tracking link. You can use the link to view the order status in real-time.

6. How long is the delivery time?

In Indonesia, delivery between cities usually takes 1 to 3 days, while remote areas may require 3 to 5 days. Delivery time may vary depending on the shipping method and location.

7. How do I make a return or exchange?

If you are not satisfied with the purchased product, you can apply for a return or exchange within 30 days of receiving the item. Make sure the product has not been used and keep the original packaging. For a more detailed return process, please refer to the return policy on our website.

8. How can I get after-sales support?

For after-sales support, please visit our “Contact Us” page and contact our customer service team via email or phone.

9. Does Arc'teryx provide international shipping?

We are focused on the Indonesian market and currently only provide shipping within the country. Please check the shipping information when making payment.

10. What are the product care and washing suggestions?

Please follow the washing instructions stated on the product label. Generally, it is recommended to use mild detergent, avoid using softeners, and dry in the shade to protect the quality of the material.

11. How can I get the latest information about promotions and events?

Please sign up for our newsletter to keep you up to date with promotions, discounts and new products.